Privacy policy

This Privacy Policy describes how www.mrmoringa.com.au (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.mrmoringa.com.au, or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our site, update the "Last Updated" date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

Information We Collect Directly from You

  • Basic Contact Details: Including your name, address, phone number, and email address.
  • Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Including your username, password, and security questions.
  • Shopping Information: Including items you view, put in your cart, or add to your Wishlist.
  • Customer Support Information: Including details you provide in communications with us, such as messages sent through the Services.

You may choose not to provide certain information, but this may prevent you from using or accessing certain features of the Services.

Information We Collect through Cookies

We use cookies, pixels, and similar technologies to automatically collect information about your interactions with our Services ("Usage Data"). This may include device information, browser information, network connection details, IP address, and other interaction details.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Vendors and Service Providers: Such as Shopify and payment processors, who collect information to process your payments and fulfill orders.
  • Tracking Technologies: We or third parties may use tracking technologies to collect information about your interactions with our Site, emails, and advertisements.

Information from third parties is treated according to this Privacy Policy. We are not responsible for the accuracy of third-party information or their policies.

3. How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage your account, arrange shipping, and facilitate returns and exchanges.
  • Marketing and Advertising: To send marketing communications, show advertisements, and tailor Services based on your preferences.
  • Security and Fraud Prevention: To detect and address fraudulent or illegal activities.
  • Communicating with You: To provide customer support and improve our Services.

4. Cookies

We use cookies to improve our Site and Services. For details on Shopify's cookies, visit Shopify Cookies Policy. You can manage cookie preferences through your browser settings, but blocking cookies may affect the functionality of our Services.

5. How We Disclose Personal Information

We may disclose your personal information:

  • To Vendors and Third Parties: For services such as IT management, payment processing, and data analytics.
  • To Business and Marketing Partners: For advertising and marketing purposes.
  • When You Consent: As directed by you or through social media integrations.
  • Within Our Corporate Group: For operational purposes.
  • In Business Transactions: Such as mergers or bankruptcy, and to comply with legal obligations.

6. User-Generated Content

If you post reviews or other user-generated content, it becomes public and accessible to anyone. We are not responsible for the privacy or security of information you make publicly available.

7. Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices or the content on those sites. Review their privacy policies before providing any personal information.

8. Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, please contact us to request its deletion.

9. Security and Retention of Your Information

While we strive to protect your personal information, no security measure is perfect. We retain personal information as long as necessary for the purposes outlined, including legal obligations and dispute resolution.

10. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right to Access / Know: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right of Portability: Request a copy of your information and its transfer to a third party.
  • Right to Opt Out: Opt out of "sale" or "sharing" of your information or targeted advertising.
  • Right to Limit Use: Direct us to limit use of sensitive personal information.
  • Restriction of Processing: Request restriction on processing of your information.
  • Withdrawal of Consent: Withdraw consent where applicable.
  • Appeal: Appeal our decisions if we decline your request.
  • Managing Communication Preferences: Opt out of promotional emails using the unsubscribe option.

To exercise these rights, please contact us using the details below.

11. Complaints

If you have complaints about how we process your personal information, please contact us. If unsatisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

12. International Users

We may transfer, store, and process your personal information outside your country, including the United States. For transfers out of Europe, we use mechanisms such as Standard Contractual Clauses.

13. Contact

For questions about this Privacy Policy or to exercise your rights, email us at mrmoringa@outlook.com.au.