At MR Moringa, we want you to be completely satisfied with your purchase. If you’re not happy with your Moringa powder, we have a 14-day return policy, allowing you 14 days after receiving your item to request a return.
To be eligible for a return, your Moringa powder packet must meet the following criteria:
To initiate a return, please contact us at:
mrmoringa@outlook.com.au
If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior authorization will not be accepted.
For any return questions, feel free to reach out to us at the same email.
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it promptly.
Please note that we cannot accept returns on:
The quickest way to get a replacement is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
After we receive and inspect your return, we will notify you about the approval status of your refund. If approved, the refund will be processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If you have any questions or concerns regarding your order, please don’t hesitate to contact us at:
mrmoringa@outlook.com.au
